Shipping Policy – Pronovas
Effective Date: March 7, 2025
At Pronovas, we are committed to ensuring a smooth and reliable shipping experience. Please review our shipping policy below for details on processing times, delivery options, and important shipping information.
1. Order Processing Time
- Orders are processed within 1-3 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
- In case of delays due to high order volume or unforeseen circumstances, we will notify you via email.
2. Shipping Methods & Delivery Time
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5-10 business days | Varies by location |
| Expedited Shipping | 2-5 business days | Additional charge applies |
| Express Shipping | 1-3 business days | Additional charge applies |
Note: Delivery times may vary due to location, carrier delays, or external factors beyond our control.
3. Shipping Destinations
- Pronovas ships nationwide across the United States.
- We currently do not offer international shipping, but we are working to expand our services.
- If an order cannot be shipped to your location due to carrier restrictions, we will notify you before processing.
4. Shipping Costs
- Shipping costs are calculated at checkout based on order weight, destination, and selected shipping method.
- Free shipping may be available for orders over a specified amount (as advertised on our website).
- Customers are responsible for any applicable taxes, customs duties, or import fees.
5. Tracking Your Order
- Once your order has shipped, a tracking number will be sent via email.
- You can use this tracking number to monitor your shipment.
- If you do not receive a tracking update within 3 business days, check your spam folder or contact us for assistance.
6. Lost, Stolen, or Delayed Shipments
- Pronovas is not responsible for lost or stolen packages once they have been marked as “Delivered” by the carrier.
- If your package is lost in transit, first contact the shipping carrier. If you need additional assistance, reach out to our support team.
- Delivery delays may occur due to factors like weather conditions or customs clearance issues.
7. Address Accuracy & Changes
- Customers must ensure that their shipping address is accurate before completing an order.
- If you need to modify your shipping address, please contact us within 24 hours of placing your order.
- Once an order is shipped, we cannot make changes to the delivery address.
8. Damaged or Incorrect Orders
- If your package arrives damaged or you receive the wrong items, contact us within 48 hours of delivery.
- Please provide clear photos of the issue, and our team will work quickly to resolve the problem.
9. Returns Due to Failed Delivery
- If an order is returned to Pronovas due to an incorrect address or failure to collect it from the carrier, customers may be responsible for additional reshipping fees.
10. Contact Us
For any questions or concerns regarding our shipping policy, please contact our support team:
📧 Email: info@pronovas.xyz
📞 Phone: 307-621-0431
Thank you for choosing Pronovas – we appreciate your trust in our service! 🚀