Refund and Return Policy – Pronovas

Effective Date: March 7, 2025

At Pronovas, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, please review our Refund and Return Policy below for guidance on how to proceed.

1. Return Eligibility

• Returns and exchanges are accepted within 30 days of receipt.
• Items must be in their original condition – unused, undamaged, with all tags attached, and in the original packaging.
• Some items may not be eligible for return, including clearance items and special promotions.

2. How to Initiate a Return or Exchange

To start a return or exchange, follow these steps:

1️⃣ Contact Us:

• Email info@pronovas.xyz or call 307-621-0431 with your order number and reason for the return or exchange.

2️⃣ Return Instructions:

• Our team will provide return instructions and the return address.
• Ship the item within 7 days of receiving return approval.

3. Refund Process

• Once we receive and inspect your return, we will notify you if the refund is approved or denied.
• Approved refunds will be processed to your original payment method within 7-10 business days.
• Processing times may vary depending on your bank or payment provider.

4. Exchanges

• If you want to exchange an item (e.g., for a different model or color), please specify this when contacting us.
• The new item will be shipped once we receive the returned item.
• If the desired item is out of stock, we will offer a store credit or a refund.

5. Non-Returnable Items

Certain items cannot be returned or exchanged, including:
🚫 Clearance or sale items
🚫 Gift cards
🚫 Customized or special-order laptops

6. Damaged or Defective Products

• If you receive a damaged or defective item, contact us within 48 hours of delivery.
• We will arrange for a replacement or full refund at no extra cost.
• Please provide clear photos of the damage or defect when reaching out to our support team.

7. Shipping Costs for Returns

• Customers are responsible for return shipping costs, unless:
  ✔ The return is due to a defective product
  ✔ The return is due to an error on our part
• We recommend using a trackable shipping service to ensure we receive your returned item.

8. Late or Missing Refunds

• If your refund has not been received after the processing period, please follow these steps:
  ✅ Check your bank account.
  ✅ Contact your credit card provider (refunds may take time to post).
  ✅ Contact your bank (processing delays may occur).
• If you’ve done all of the above and still haven’t received your refund, contact us at info@pronovas.xyz.

9. Contact Us

For any questions or assistance regarding returns, exchanges, or refunds, reach out to our customer service team:

📧 Email: info@pronovas.xyz
📞 Phone: 307-621-0431

Thank you for shopping with Pronovas – we value your satisfaction and trust! 🚀